Terms of service

Welcome to HORVIRO!

This website is operated by HORVIRO. Throughout this website, the terms "we," "us," and "our" refer to HORVIRO.

By accessing our website at horviro.com, browsing our products, or making a purchase, you agree to these Terms of Service and our related policies.

Please review these terms carefully before using our website.

These Terms apply to all visitors, customers, and other users of our Services. If you do not agree with these Terms, please discontinue using our website.

Nothing in these Terms limits or excludes any consumer rights that cannot legally be restricted.

Article 1 – Eligibility and Acceptable Use

By using our website, you confirm that you are of legal age in your jurisdiction or have the necessary permission and supervision to use our Services.

You agree to use our website and products lawfully and responsibly.

You must not:

  • Use our website for fraudulent or unlawful activities.

  • Violate intellectual property rights.

  • Upload malicious software, viruses, or harmful code.

  • Attempt to gain unauthorized access to our systems.

  • Interfere with the security or operation of our website.

  • Misuse our Services in ways that could harm other customers or third parties.

We may restrict access to our Services when reasonably necessary to prevent unlawful activity, fraud, or security threats.

Article 2 – SMS and Electronic Communications

HORVIRO may offer SMS notifications and other electronic communications for customer service, order updates, and marketing purposes.

Depending on your communication preferences and applicable laws, these messages may include:

  • Order confirmations and shipping updates.

  • Delivery notifications.

  • Customer service communications.

  • Abandoned checkout reminders.

  • Promotional offers and product announcements.

  • Product review requests.

Marketing Consent: We send marketing messages only where permitted by applicable law and, when required, with your consent.

Opt-Out: You can unsubscribe from SMS marketing by replying "STOP" to an applicable message or following its opt-out instructions.

Support: info@horviro.com

Fees: HORVIRO does not charge separately for SMS messages, although standard mobile carrier messaging and data rates may apply.

Consent to receive marketing messages is not a condition of making a purchase.

For more information about how we handle your personal information, please refer to our Privacy Policy.

Article 3 – General Conditions

We reserve the right to refuse or restrict service when there is a legitimate reason to do so, including suspected fraud, unlawful conduct, or a violation of these Terms.

We take reasonable measures to protect information transmitted through our website.

Payment transactions are processed through authorized payment service providers using appropriate security measures.

You may not reproduce, duplicate, copy, sell, or exploit any portion of our website or Services for commercial purposes without our prior written permission.

Article 4 – Product Information and Accuracy

At HORVIRO, we aim to provide accurate, clear, and up-to-date product information.

We make reasonable efforts to ensure that product descriptions, specifications, photographs, prices, and availability are presented correctly.

However, minor differences may occur because of:

  • Device and display settings.

  • Lighting and photography conditions.

  • Manufacturing updates.

  • Product variations.

  • Technical or typographical errors.

We reserve the right to correct inaccurate information and update product descriptions when necessary.

Your statutory rights regarding products that are faulty, misdescribed, or otherwise nonconforming remain unaffected.

Article 5 – Pricing and Availability

All product prices are displayed on our website in the currency selected or shown at checkout.

Prices and product availability may change without prior notice. Changes will not affect orders that have already been accepted, except where otherwise permitted by applicable law.

Before completing your purchase, you will be able to review the applicable product prices and any shipping charges, taxes, or other fees displayed at checkout.

We reserve the right to modify or discontinue products, subject to existing contractual obligations and applicable consumer protection laws.

Article 6 – Orders and Payments

By placing an order through HORVIRO, you agree to provide accurate and complete billing, shipping, and contact information.

Once your order has been placed, you may receive an order confirmation by email.

We may contact you if additional information is required to process your order.

We reserve the right to review, decline, or cancel orders for legitimate reasons, including:

  • Suspected fraudulent transactions.

  • Incorrect or incomplete payment information.

  • Product unavailability.

  • Shipping restrictions.

  • Pricing or technical errors, where cancellation is legally permitted.

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

Article 7 – Shipping and Delivery

HORVIRO offers shipping services to supported destinations.

Estimated processing and delivery times may vary depending on your location, shipping provider, customs procedures, and other factors outside our direct control.

We make reasonable efforts to process and dispatch orders promptly.

Shipping estimates are provided for guidance and are not guaranteed delivery dates unless explicitly stated otherwise.

If an unexpected delay occurs, our customer support team will assist you with your order.

Your rights regarding delayed, lost, or undelivered orders remain protected under applicable consumer laws.

For shipping-related questions, contact info@horviro.com.

Article 8 – 30-Day Returns and Refunds

Your satisfaction is extremely important to us.

HORVIRO offers a 30-Day, No-Questions-Asked Money-Back Guarantee.

If you are not satisfied with your purchase for any reason, you may request a return within 30 days of receiving your order.

Our return policy includes:

  • 30-Day Returns: Request a return within 30 days of delivery.

  • No Questions Asked: You do not need to provide a reason.

  • 100% Money-Back Guarantee: Receive a full refund of your purchase.

  • Free Return Shipping: HORVIRO covers return shipping expenses.

  • No Restocking Fees: No additional restocking charges.

  • Simple Return Process: Our support team will provide the necessary return instructions.

Once your returned order is received, your refund will be processed to your original payment method within 5–10 business days.

Depending on your payment provider, additional time may be required for the funds to appear in your account.

To request a return, contact info@horviro.com with your order number.

This return guarantee is provided in addition to your statutory consumer rights and does not limit them.

Article 9 – Third-Party Services and Tools

Our website may use or provide access to third-party services, applications, and tools.

These services may include payment processors, shipping providers, analytics platforms, and other integrations.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party services outside our control, except where responsibility cannot legally be excluded.

Article 10 – External Links

Our website may contain links to third-party websites or online platforms.

These links are provided for convenience and informational purposes.

HORVIRO does not control the content, privacy practices, or operations of independent third-party websites.

We recommend reviewing the applicable terms and privacy policies before using external services.

Article 11 – Customer Reviews and Submitted Content

Customers may have the opportunity to submit reviews, feedback, suggestions, photographs, or other content.

By submitting content, you confirm that you have the necessary rights to share it and that it does not violate any applicable law or third-party rights.

You grant HORVIRO a non-exclusive, worldwide, royalty-free license to display, reproduce, and use submitted content in connection with our website, products, and marketing activities, subject to applicable privacy laws and any required permissions.

We reserve the right to remove content that is fraudulent, misleading, unlawful, offensive, or otherwise violates our policies.

We do not guarantee that all customer-submitted opinions represent the views of HORVIRO.

Article 12 – Privacy and Personal Information

We respect your privacy and take appropriate measures to protect personal information.

The collection, use, storage, and sharing of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your personal information may be processed as described in that policy and in accordance with applicable law.

For questions regarding personal information, contact info@horviro.com.

Article 13 – Errors and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping.

We reserve the right to correct such errors and update information when necessary.

Where an error affects an existing order, we will handle the situation fairly and in accordance with applicable consumer protection laws.

Article 14 – Prohibited Activities

You agree not to use our website or Services to:

  • Violate applicable laws or regulations.

  • Engage in fraudulent transactions.

  • Infringe intellectual property rights.

  • Harass, threaten, or abuse others.

  • Upload harmful or malicious software.

  • Collect personal information without authorization.

  • Circumvent website security systems.

  • Misrepresent your identity or payment information.

  • Interfere with the operation of our website.

We may suspend or restrict access where reasonably necessary to address violations.

Article 15 – Disclaimer and Limitation of Liability

We work to maintain a secure, reliable, and accessible shopping experience.

However, we cannot guarantee that our website will operate without interruption, temporary technical issues, or occasional errors.

To the extent permitted by applicable law, HORVIRO is not responsible for losses resulting from circumstances beyond our reasonable control or from improper or unauthorized use of our website.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or violations of mandatory consumer protection laws.

Your statutory rights remain unaffected.

Article 16 – Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses reasonably arising from your unlawful misuse of our website or a material violation of these Terms, where you are legally responsible for those losses.

This provision does not limit your statutory consumer rights or impose responsibility for matters outside your legal control.

Article 17 – Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary.

The remaining provisions will continue to apply, provided they can operate lawfully and fairly.

Article 18 – Termination

These Terms remain effective while you use our website and Services.

You may stop using our Services at any time.

We may suspend or terminate access where reasonably necessary because of unlawful conduct, security concerns, or material violations of these Terms.

Termination does not affect rights and obligations arising from orders already placed or any consumer rights that continue to apply.

Article 19 – Entire Agreement

These Terms, together with our Privacy Policy, Return & Refund Policy, and other applicable policies, form the agreement governing your use of our website and purchases through HORVIRO.

Nothing in this agreement excludes rights or remedies that cannot legally be restricted.

Article 20 – Governing Law and Consumer Rights

These Terms are subject to applicable laws and mandatory consumer protection requirements.

Any choice of governing law must not deprive customers of mandatory consumer protections available in their country of residence.

Where disputes arise, customers may exercise any rights available to them under applicable consumer protection and jurisdiction laws.

We encourage customers to contact our support team first so that we can attempt to resolve concerns promptly and fairly.

Article 21 – Changes to These Terms

We may update these Terms periodically to reflect changes in our products, Services, business operations, or legal requirements.

Updated Terms will be published on this website along with a revised effective date.

Where required by law, we will provide additional notice of material changes.

Changes will not retroactively alter existing purchase agreements without an appropriate legal basis.

Article 22 – Contact Information

If you have any questions regarding these Terms of Service, your order, or our policies, please contact us.

HORVIRO – Customer Support

Website: https://horviro.com

Email: info@horviro.com

Our customer support team is available to assist with order inquiries, returns, refunds, and general questions.

Thank you for choosing HORVIRO.