Shipping policy

At HORVIRO, we're committed to providing a reliable, transparent, and hassle-free shipping experience. We offer FREE worldwide shipping on all orders, with no minimum purchase required, to every destination we serve.

1. Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

During this period, your order is verified, prepared, and packaged for shipment.

Weekends and public holidays are not considered business days.

2. Estimated Delivery Time

Our estimated delivery time is 7–12 business days after dispatch.

Delivery times may vary depending on:

  • Destination country and delivery address.

  • Local courier and postal services.

  • Customs clearance procedures.

  • Public holidays and peak shopping periods.

  • Unexpected transportation or logistics disruptions.

Delivery times are estimates rather than guaranteed arrival dates.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

You can use this number to monitor your shipment's progress.

Tracking information may take 24–72 hours to become available or update after dispatch.

If your tracking information has not updated for several days, please contact our customer support team.

4. Free Worldwide Shipping

At HORVIRO, shipping is completely free on every order to all supported destinations.

  • 100% Free Shipping – No shipping charges.

  • No Minimum Order – Free shipping on every purchase.

  • No Hidden Shipping Fees – Shipping costs are covered by HORVIRO.

  • Tracking Included – Track your order throughout delivery.

No minimum purchase. No shipping fees. No surprises at checkout.

5. International Shipping and Customs

HORVIRO ships internationally through trusted logistics partners.

International shipments may be subject to customs inspections and clearance procedures, which can occasionally cause delays.

Any applicable import duties or taxes are handled according to the terms disclosed at checkout and local regulations.

Our customer support team is available to assist with shipping-related inquiries.

6. Delayed or Missing Packages

If your order is delayed or your tracking information has not updated, please contact us at info@horviro.com.

Our team will investigate the situation with the shipping provider and provide available updates.

If your package is confirmed lost during transit, we will arrange a replacement or refund in accordance with applicable consumer laws and our policies.

7. Damaged or Incomplete Orders

If your order arrives damaged or incomplete, please contact us as soon as possible.

Include your order number, a description of the issue, and photos if available.

Our team will help arrange an appropriate replacement, refund, or other resolution.

A courier damage report is not required to exercise your applicable consumer rights.

8. Incorrect Shipping Addresses

Please ensure your shipping address and contact information are accurate when placing an order.

If you notice an error, contact us immediately at info@horviro.com.

We will do our best to correct your address before shipment. Once an order has been dispatched, address changes may not always be possible.

9. Returns and Refunds

Your satisfaction is our priority.

HORVIRO offers a 30-Day, No-Questions-Asked Money-Back Guarantee.

  • 30-Day Returns – Return your order within 30 days of delivery.

  • Free Return Shipping – We cover all return shipping costs.

  • 100% Money Back – Receive a full refund.

  • No Restocking Fees – No additional charges.

  • No Questions Asked – No explanation required.

For more information, please review our Return & Refund Policy.

10. Contact Us

For questions about shipping, tracking, or delivery, please contact us.

HORVIRO – Customer Support

Website: https://horviro.com

Email: info@horviro.com

Thank you for shopping with HORVIRO!