Refund policy

At horviro.com, we place great importance on customer satisfaction. If you are not satisfied with the products you purchased, the following return and refund conditions apply.

Return Period

You may request a return within 14 days from the date you receive the product.

Return Conditions

Returned products must meet the following requirements:

• The product must be unused and undamaged.
• It should be returned in its original packaging whenever possible.
• The order number must be provided when requesting a return.

Products that do not meet these conditions may not be accepted for return.

Return Process

To initiate a return request, you must contact us. After your request is reviewed, all necessary information regarding the process will be provided to you.

Once the product reaches us, it will be inspected to ensure it meets the return requirements.

Refund

After the product is received and inspected, your refund will be processed within 5–10 business days using the original payment method.

Return Shipping Fee

If the product is not defective or incorrect, the return shipping cost is the responsibility of the customer.

If the product is defective or was sent incorrectly, the shipping cost will be covered by us.

Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

Contact

For any questions regarding returns or refunds, you can contact us:

Email: info@horviro.com

You can also reach us through our social media accounts.