Politica di rimborso
At horviro.com, customer satisfaction is our priority. That's why we offer a 30-day, hassle-free return policy.
30-Day Returns
You may return your order for any reason within 30 days of receiving it. If you're not completely satisfied with your purchase, simply contact us to start the return process.
How to Request a Return
To request a return, please contact our customer support team and provide your order number. Once your request is received, we will provide you with the return instructions.
Refunds
After we receive and inspect your returned item, your refund will be processed to your original payment method within 5–10 business days.
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
Return Shipping
If the return is due to a change of mind or any reason other than a defective or incorrect item, the return shipping cost is the responsibility of the customer.
If you received a damaged, defective, or incorrect product, we will cover the return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will resolve the issue promptly at no additional cost to you.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: info@horviro.com
You can also reach us through our social media channels, and our support team will be happy to assist you.